GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise-level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

As a Senior IBMi Specialist, you will actively contribute to GHS business processes, including:

Post-sale Responsibilities:

After successful presale activities, your responsibilities will include:

  • Perform the installation, configuration, and overall maintenance of IBMi servers, including among other systems installs, infrastructure migrations, server relocations, operating system and software updates
  • Power Server upgrades: disk, processor, memory, I/O adapters and Power server firmware upgrades
  • Install and configure IBM Power server virtualization tools (PowerVM, HMC, VIOs and others)
  • Implementation and support of High Availability (HA) solutions like Mimix and PowerHA.
  • Tape library installation, configuration, and firmware upgrades, for both physical and virtual tape libraries

Post-sale technical support, conducting product training, issue identification and resolution, and ownership of incident, problem, and change management for assigned tasks.

Other Responsibilities:

• Demonstrate technical leadership through teaching, coaching, and supporting other team members, fostering
a collaborative and supportive environment.
• Effective collaboration with customer cross-functional teams, technical and sales staff, project management,
and business stakeholders.
• Facilitate knowledge transfer sessions within the team to ensure a comprehensive understanding of systems
and processes.
• Contribute to the development and enhancement of internal knowledge repositories
• Actively contribute within the team and GHS through tangible contributions to process development, quality
improvements, operational efficiency and other business improvement projects.
• Achieve and maintain advanced certifications in the products and technologies assigned to you


• 5+ years of experience in Implementation, Operations and Support of IBM Power, IBMi systems
• Working knowledge of IBMi hardware, tape libraries, Virtual Tape Libraries (VTL)
• Proficiency in performing installation of OS upgrades
• Experience working with LPAR’s and HMC
• Familiarity working with IBM VIOS.
• Good understanding of system backup and recovery concepts.
• Knowledge of security and logging on IBMi.
• Knowledge of job management for IBM i
• Experience managing data replication and IBMi High Availability.
• Basic system security and networking concepts

Additional expertise will be considered an asset:
Certifications in Cloud Technologies and knowledge in PowerVS
• Experience working with SAN infrastructures, including SAN switches zoning, storage pools, volumes, and
• Knowledge of software such as BRMS, Assure Security, Quick-EDD or PowerHA

Personal Attributes:

• Strong verbal communication skills and excellent technical writing skills
• Strong team player and enjoy working in a fast-paced team atmosphere.
• Ability to manage multiple priorities, commitments, and projects.
• Ability to communicate complex ideas verbally and through documentation.
• Must be able to grasp highly technical concepts quickly, develop content, and independently document
concepts and procedures for target audiences.
• Demonstrate personal leadership through positive and professional communication.
• Work independently to deliver on assigned tasks and responsibilities with quality and accuracy.
• Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill
services reporting requirements.
• Willingness and passion to learn and adopt new technologies